Terms & Policies

Advanced Reservations We highly recommend that you schedule your appointments at least 24 hours in advance to ensure that your preferred time and treatment or service is available.

• Cancellation Policy As a courtesy to other Spa guests and our therapists, please give at least a 24-hour notice of cancellation to avoid full charge. A credit card number, advanced payment, or gift certificate number may be required at the time of the booking. For spa packages and two or more guests coming together we require a 48-hour cancellation notice. Groups and bridal parties will require a 50% deposit at time of booking. We do not provide refunds for cancelled or missed appointments.

• Spa Arrival We recommend that you check in at Spa Reception at least 15 minutes prior to your appointment. This gives you time to enjoy a warm or cool beverage and to start the relaxation process prior to your service. Late arrival may mean reduced treatment time we have to finish on time regardless of time you came. After your treatment, please enjoy the spa's relaxation area, which will allow you to float back to reality at your own leisurely pace.

• Payment Types We accept cash, debit cards, Visa, MasterCard, and American Express - with proper identification. Zelle, Cash app and Apple pay.

• Spa Etiquette Our Spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.

• Guests under 15 must be accompanied by a responsible adult.

• Health Conditions Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation. Steam Lounge and Spa is held harmless for any information not provided to us at the time of service.

• Cleanliness In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.

• Pregnancy we have specially designed treatments for expectant mothers. Please allow Spa reception and therapists to guide you in selecting which treatments and services are most suitable for you during this special time.

• Loss or Damage we regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.

• Product Returns we will accept returned products within 10 days of the date of purchase, if accompanied by the original receipt, for refund of the purchase price. After 14 days, a merchandise credit will be issued only for unopened products.

• Gift Certificates Steam Lounge and Spa gift certificates are non-refundable. Gift certificates should be used within 12 months of purchase or as noted on the “please use by date”. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Steam Lounge and Spa is not responsible for lost or stolen gift certificates.

• Prices for services and products are subject to change on our website and menus without advance notice.

• Terms and Conditions Steam Lounge and Spa reserves the right to change these terms and conditions from time to time in its sole discretion.

• Right of Refusal Steam Lounge and Spa reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct. • Satisfaction Guaranteed! If for any reason we fail to meet your expectation with any of our day spa services, please let us know within 24 hours of your service.